Support

Whether you are just starting out and looking for advice or if you have been self-testing for years, there is a wide range of support on offer to help you every step of the way.

 content_card_payment_planCall our freephone number (0808 100 7666) and speak to either our:

Customer Care Line – for product information, training advice or lifestyle support.
Technical helpline – for any questions on setting-up, using or troubleshooting your meter.
Lines are open Monday-Friday from 8.30am to 5.30pm.
Note: To improve the quality of your service, calls received or made by Roche Diagnostics may be recorded.
You can also email the team at burgesshill.coaguchek@roche.com

10518576_300103856835440_3633004850516170900_o-1 Facebook

Visit the SelfieChek community on Facebook and learn more about self-testing. You can also pose questions on the page for advice from other self-testers or offer your own experiences to others who are looking for help.

content_card_support-iconSupport Groups

Help, advice and discussion from people with the same condition and patient charities.

Anticoagulation Europe (ACE)

ACE is a charity that supports people on anticoagulant therapy. It also provides help and advice for those campaigning to get their local PCT to fund testing strips.

Atrial Fibrillation Association

AFA provides information, support and access to established, new or innovative treatments for Atrial Fibrillation.

Children’s Heart Federation

CHF is the UK’s leading charity specialising in congenital heart disease, focusing on the care of children, because the majority of patients receive their diagnosis, treatment plan and lifesaving surgery before they reach the age of five.

The Somerville Foundation (Formerly GUCH)

The Grown Up Congenital Heart Patients Association supports young people and adults with congenital heart disease.

International Self-Monitoring Association of oral anti coagulated patients

ISMAAP works to help patients better understand what coagulation means and to promote cooperation between patients and healthcare professionals.

If you would like to make it easier to buy, take advantage of our interest free Easy Payment Plan, spread over 12 or 24 months.*

Available via the Care Line team. For more details please call 0808 100 7666.

CoaguChek® INRange meter kit available from £12.45** per month, excl. VAT

(24 x monthly payments of just £12.45**,12 x monthly payments of just £24.91**,total price £299) CoaguChek INRange test strips are available on prescription or you can buy online directly from Roche***

* T&Cs apply **Interest free Easy Payment Plan – Patient only (maximum 1 individual purchase). Individual patients can benefit from an Easy Payment Plan, spreading the cost interest free over 12 or 24 months.  In these cases the patient will need to make the purchase and a credit check will be required.
Representative example:
Cash Price £299
Total amount of credit £299
Interest rate 0% fixed
Pay either £24.91 per month for 12 months or £12.45 per month for 24 months
0% APR representative
Total amount payable £298.92 over 12 months or £298.80 over 24 months
This finance option is available through Roche Diagnostics Limited, Charles Avenue, Burgess Hill, West Sussex RH15 9RY. Roche Diagnostics Limited are authorised and regulated by the Financial Conduct Authority. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC authorised and regulated by the Financial Conduct Authority. Prices are correct at time of preparation (November 2014). Prices are correct at time of last update (November 2016). Prices and finance options are subject to change. Finance requires credit checks before approval. *** Test strips are required and are available on prescription (GP’s discretion, prescription charges may apply). Care Line operational hours are Monday to Friday from 9am to 6pm. Patients who are chronically sick are eligible for VAT exemption, for more information please refer to HM Revenue and Customs on 0300 200 3700
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